TTEC Perform™’s AI-enabled platform for automated QA, coaching, and performance management validates AmplifAI as the engine behind enterprise-scale CX operations PLANO, Texas--(BUSINESS ...

Most Service Brands Are Sitting on a Goldmine of Customer Reviews - But Failing to Activate It PORTLAND, Ore., April 28, 2026 (GLOBE NEWSWIRE) -- AskNicely, the AI-powered customer experience platform ...

Microsoft expanded agentic AI across Copilot Studio and Dynamics 365, adding real-time voice and autonomous agents for ...

AI tools are becoming the new gatekeepers of discovery, shaping buyer trust and vendor shortlists before prospects ever reach ...

The bigger issue is organizations treating summary scores as strategy instead of diagnosing the specific pain points driving ...

Recognized thought leader and digital commerce innovator joins the organization to accelerate AI-driven transformation across the platform. Woburn, MA — April 27, 2026 — GMSS Holdings, the parent ...

ASAPP expanded its CXP with five specialized AI agents designed to automate enterprise contact center operations from discovery through optimization.

AWS acquired NLX to bring no-code conversational AI into Amazon Connect — targeting the engineering bottleneck slowing enterprise CCaaS deployments.

BrazeAI Operator™, BrazeAI Agent Console™, and the new Braze Creative Studio are now available alongside EU hosting for BrazeAI Decisioning Studio™, introducing a radically better way for marketers to ...

Agile marketers worry about AI governance. Non-Agile teams still question if it works. That gap explains everything about who ...

Fast responses mean nothing if the status, promise or system state doesn't match reality. Here's the CX metric that actually matters. When customer experience leaders talk about real time, they ...

With 60 million assets ingested in 9 months and Khosla Ventures leading, Shade presses its case as the intelligent file ...