With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

Most of us would never intentionally bring something unsafe into our homes. That's why we research new products before buying them. None of us wants to look back and think we exposed ourselves or our ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

A smart electric meter at a National Grid customer’s home. Customers can track usage through the utility’s website. ALBANY — National Grid is in the process of installing so-called smart meters at the ...

LANCASTER, N.Y. — Over the past several weeks, dozens of NYSEG customers in Western New York have reached out to 2 On Your Side with concerns about their recent ...

The Borough of Chambersburg is planning multiple modernization projects for its utility departments. Natural gas, water, and electric departments are all moving to replace existing meters with ...

BUFFALO, N.Y. (WIVB) – In just a matter of weeks, many National Grid customers will start getting new smart meters installed at their homes or businesses. Officials with the utility company are ...

Households will be given £40 in compensation from next year if their smart meter isn't sending readings to their supplier and the issue isn't fixed within 90 days. You'll be able to get automatic ...

What started as an unexpected knock at the door quickly turned into what one Hamburg homeowner believes may have prevented a ...