According to Wikipedia, a Service Level Agreement, or SLA, is “a commitment between a service provider and a customer. Particular aspects of the service — quality, availability, certifications, ...

Many IT administrators aren’t comfortable handing over control of the most critical security components of their infrastructure. But in recent years, security outsourcing has become a popular and ...

Outsourcing can be critical to running an effective IT department, particularly in a tight tech economy. But both the proliferation of outsourcing services and the shakeout of service providers in ...

Service-level agreements (SLAs): The key components project managers should know Your email has been sent Almost every project requires vendor services; after the project is complete, those services ...

Boris Kontsevoi is a technology executive, President and CEO of Intetics Inc., a global software engineering and data processing company. Measuring the productivity of software engineers is a ...

Some service-focused tech companies are looking to make their service-level agreements more customer-centric—adopting “experience-level” agreements, dubbed by industry watchers “XLAs.” Such agreements ...

Service Level Agreements (SLA) serve as a roadmap and a warranty for cloud services offerings. All cloud providers offer standard, one-size-fits-all SLAs that cover availably, performance, security, ...

As part of the college’s mission to promote excellence and innovation in teaching, learning, and scholarly and creative endeavors, CMDI offers the community secure, flexible, and industry-standard ...