Despite efforts to improve customer communications, life insurers are seen as unnecessarily complicating explanations of their policies, according to the J.D. Power 2024 U.S. Individual Life Insurance ...
TROY, Mich.: 9 Oct. 2025 — Overall customer satisfaction with individual life insurance providers remains steady this year, but that apparent stability masks significant year-over-year swings in ...
Customer satisfaction with individual life insurance may look steady on the surface, but a closer look at J.D. Power’s 2025 U.S. Individual Life Insurance Study reveals growing divides — not only ...
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