Although consumers and business clients are much more tech-savvy, in general, due to an increasing use of technology, it's still important to provide services like a help desk, knowledge base and ...

As 2011 proves to be another busy year of Microsoft version upgrades – for both Windows and Office – enterprise IT shops are trying bring the updates along as painlessly as possible. These may seem ...

Zendesk on Wednesday unveiled an extensively reworked version of its online help-desk software, in a bid to shove aside competition from the likes of Salesforce.com’s Desk.com and Freshdesk. The “new ...