Quiq reports nine key customer service challenges, emphasizing setting clear expectations, training for empathy, and ...

A help desk professional is someone that balances customer service skills with technical competency to assistant internal employees or external clients with computer or technological issues. Internal ...

What sets your company apart from competitors? "Being privately owned means we can make decisions based on a long-term vision, rather than trying to please stockholders based on quarterly earnings," ...

Customer service is at the core of customer experience, and has arguably seen more change and elevated importance over the past years than any other business function, this according to the 2022 State ...

Key findings from 1,000+ US-based customer service and sales representatives provides valuable insights about the adoption rates, perceived benefits, barriers, and attitudes toward AI in the workplace ...

SAN FRANCISCO--(BUSINESS WIRE)-- The International Customer Management Institute (ICMI), the leading global provider of comprehensive resources for customer management professionals, today unveils ...