Southwest copied other airlines practices like checked bag fees, assigned seats, and seat premiums, but has struggled to ...

Southwest Airlines says its making adjustments to its boarding process two weeks after the discount carrier switched to assigned seating. Officials with the airline told CBS News that one of the main ...

Customers have taken to social media platforms for days to complain about things like lack of overhead bin space and not ...

American Airlines first-class and business-class passengers will now get even more of a head start when boarding. And, beginning in May, passengers on certain flights may need to get to the airport a ...

Make boarding a smooth process for everyone with these simple swaps.

Southwest Airlines is making huge changes to its business model next year, starting with a brand-new boarding process rolling out in late January. Now, we have a better idea of what that boarding ...